Returns & Exchanges
At Brooklyn Film Camera, we want you to be fully satisfied with your analog equipment. If your camera or accessory doesn't meet your expectations, we offer a 14-day return window for a full refund or exchange.
Initiate Your Request
Contact our support team via email with your order number and a brief explanation of the issue to receive a Return Authorization.
Pack with Care
Securely package the item in its original box with all included accessories, manuals, and protective materials to ensure it arrives safely.
Ship to the Lab
Affix the provided shipping label or use a tracked service to send your package back to our Brooklyn headquarters for inspection.
Inspection and Refund
Once our technicians verify the item's condition, we will process your refund or ship your replacement within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing